McGraw-Hill Higher Education Enhances Customer Service With Advanced Knowledge-Management Technology: "NEW YORK, Oct. 18 /PRNewswire/ -- For college instructors and students with questions about McGraw-Hill Higher Education's (MHHE) innovative e-learning products, the answers and a multitude of support services are now available through the advanced knowledge-management technology on MHHE's technical support website -- http://www.mhhe.com/support.

The site provides support for all MHHE web-based and software products. The MHHE Support site now offers a continually replenished FAQ Knowledge Bank, an Expertise Exchange where visitors can pose new questions, and a Document Library to provide instructors and students with a way to resolve questions on more than 100 MHHE media technology products. Questions that are not immediately answered by the Knowledge Bank are routed to customer support representatives or to appropriate subject-matter experts, ensuring every question receives a timely answer."